Floyi Subscription Management

Floyi offers flexible subscription options to meet your needs. You can manage your subscription, update payment methods, or change your plan directly within your account settings. Changing plans changes your monthly credit allowance; for the full billing picture, start at the billing section overview.

To upgrade your subscription:

1. Go to Settings in the bottom-left corner of the Floyi interface.
2. Open the Billing & Credits tab.
3. Click ‘Manage Subscription’ to open the Stripe customer portal.
4. Select ‘Update Subscription.’
5. Choose your desired subscription plan upgrade.
6. Click ‘Continue.’
7. If required, select your payment method and click ‘Confirm.’
8. (Optional) Enter a Promo Code and click ‘Apply.’
9. Click ‘Confirm’ to complete the upgrade process.

To downgrade your subscription:

1. Go to Settings in the bottom-left corner of the Floyi interface.
2. Open the Billing & Credits tab.
3. Click ‘Manage Subscription’ to open the Stripe customer portal.
4. Select ‘Update Subscription.’
5. Choose your desired subscription downgrade plan.
6. Click ‘Continue.’
7. If required, select your payment method and click ‘Confirm.’
8. (Optional) Enter a Promo Code and click ‘Apply.’
9. Click ‘Confirm’ to finalize your downgrade.

To cancel your subscription:

1. Go to Settings in the bottom-left corner of the Floyi interface.
2. Open the Billing & Credits tab.
3. Click ‘Manage Subscription’ to open the Stripe customer portal.
4. Select ‘Cancel Subscription.’
5. You’ll be redirected to your current subscription page, where you’ll see confirmation that your subscription will remain active until the end of your billing period.
6. Click ‘Cancel Subscription’ again to confirm.

• Upgrades: Switching to a higher plan takes effect immediately, and you’re charged the prorated difference. Any active discount on your account carries over.
• Downgrades: Changes take effect at the start of your next billing period.
• Cancellation Timing: Canceling your subscription ensures no further charges after the current billing cycle. You keep access until the end of the period, and Settings shows the scheduled cancellation date.
• Promo Codes: Promo codes must be applied before confirming the transaction for upgrades or downgrades.
• Trials: During a trial, a banner in the Billing & Credits tab shows your remaining days and a ‘Cancel Trial’ button.
• Team workspaces: Subscription management is only available to the team Owner. Non-owner members see a notice directing them to the Owner.